Questions importers ask us most.

Send us an enquiry with the products, pack format, volume and destination. We reply with a written specification and quotation. Once samples are approved and terms are agreed, we confirm the order with a pro-forma invoice.

It depends on the product and pack format. Bulk orders can start below a full container and travel as consolidated (LCL) cargo. Private-label runs need a minimum quantity per label design. We confirm MOQs in every quotation.

Kithul is hand-made and seasonal, so lead times depend on the product, volume and time of year. We give a delivery estimate with each quotation. For regular supply, we recommend agreeing annual volumes in advance so we can plan with our tappers.

Payment terms are agreed for each order and set out in the quotation. Telegraphic transfer (T/T) and letters of credit (L/C) are the usual options for export orders.

Yes. We send samples to trade buyers, usually by international courier. Tick "send samples" on the enquiry form and tell us your delivery address.

We buy directly from tappers we know, record every batch by village and tapper, and check each batch for moisture and cane-sugar adulteration before it is accepted. A certificate of analysis is issued for each lot.

Kithul treacle and jaggery are naturally high in sugar and keep well when sealed and stored cool and dry. Shelf life and storage conditions are stated on the specification sheet for each product.

Our kithul is tapped from naturally grown palms with nothing added. Organic certification documents are supplied for certified lots. Tell us which certifications your market requires and we will confirm what we can provide.

We export worldwide from the Port of Colombo, including Europe, the UK, North America, the Middle East, East Asia and Australia. If you are somewhere else, ask us.

EXW, FOB Colombo, CFR, CIF and DAP. We can quote on more than one basis so you can compare.

A commercial invoice, packing list, bill of lading or airway bill, certificate of origin and certificate of analysis. A phytosanitary certificate, fumigation certificate and organic transaction certificate are provided where required.

Indicative codes are listed in our product catalogue. Classification can vary by country, so please confirm with your customs broker.

Yes. We pack kithul products and spices under your brand. You provide the artwork, or we can help adapt it, and we agree pack sizes and materials together.

We can prepare label content such as the ingredients list, nutrition panel, origin and lot coding in the formats commonly required in the EU, UK and USA. Final compliance with local labelling law remains the importer's responsibility, and we are happy to work with your regulatory adviser.